Returns policy
Frequently asked questions about our returns policy
In case it's still not clear, here we have listed some frequently asked questions about our return policy:
1. What is the return period?
You can return a product within 30 days of receiving your order.
2. How long will it take for me to get my money back?
A full refund will be issued to the original payment method after we have received, inspected and confirmed that the products have not been opened. All customers must contact us after returning the package and provide us with Track & Trace information so we can process the refund.
Please note: Most financial institutions take an average of 5 business days to process the refund.
If for any reason you are not satisfied with the order you received, please contact us. At Loveliness, we strive to ensure that our customers are 100% satisfied with the product they purchased from us. If you have any issues with shipping or product and are frustrated, please contact us and our team will help you immediately.
How can I return (part of) my order?
If you decide to return your products to us within the 30-day cooling-off period, please note that we will refund the full order amount to you within 2 working days, once we receive the product. Unfortunately we cannot refund the costs of the return shipment.
Please follow the steps below to return your product:
Download the return form here and fill it in as completely as possible
Send us an email at in which you indicate that you want to return your order or part of your order
Wait for a response from our customer service whether we can accept the return. They will also provide you with the return address (Please note this is not the address on our website)
In case we can accept your return do the following. Pack the product to be returned neatly and securely, preferably in the original packaging
Send the parcel to the return address you received from our customer service department
Send our customer service the Track & Trace code
When your package has arrived and has been checked, we will refund the order amount of the returned products through the payment method used to pay for them
Products that meet one or more of the following points can unfortunately not be returned:
a. For sealed products. When the seal is broken, these products can not be returned.
b. that have been created by the entrepreneur in accordance with the specifications of the consumer (customization);
c. that are clearly personal in nature;
d. that cannot be returned due to their nature;
Cancellation of placed orders
Our orders are immediately stopped in the processing process, cancellation is therefore unfortunately not possible.
Damaged products on arrival
How annoying! Unfortunately it can happen that your product is damaged during transport. If you have received a damaged or incorrect product, please contact us within 30 days after receipt of the product. After that the return period unfortunately expires.
For the quickest solution, please send us an email with a photo showing the damaged part of the item. The most optimal photos are on a flat surface where the label and defect can be clearly seen. We will use this information to help you with your order and to prevent errors in the future.
For defects, we always provide a new package free of charge the first time and unfortunately cannot issue a refund. Does it arrive defective the second time? Then we will refund your full purchase price.
For questions regarding damaged product upon arrival please contact us at info@lovelinesstechnology.com.
Product faults or defects after use
How annoying! Unfortunately it can happen that after some time a production error occurs. It must really be a defect. In other words, the part is broken and it no longer meets the standard prescribed by the manufacturer. Wear parts are excluded from production errors or defects.
For questions about production errors or defects after use, please contact us at info@lovelinesstechnology.com
Delivery of incorrect products
We do our utmost to process all orders correctly. Unfortunately it can happen that sometimes orders slip through and we deliver you the wrong product. Of course we will solve this and send you the correct order free of charge.
For questions about the delivery of wrong products, please contact us at info@lovelinesstechnology.com.
4. Do I have to pay for my return shipment?
Yes, all customers are responsible for the cost of their return shipment. We recommend that you send your return with a Track & Trace as we cannot accept responsibility for lost returns.
5. Can I return my product without contacting you?
No must contact us before sending a return, as the return address may be different from the address your order originally came from.
6. How can I contact you?
You can contact us via email. The Loveliness team works seven days a week. We always guarantee a response within 24 hours and are happy to help you!
7. My order is damaged, what should I do?
For the quickest solution, please attach a photo showing the poor quality or damaged part of the item. The most optimal photos are on a flat surface where the label and defect can be clearly seen. We will use this information to help you with your order and to prevent errors in the future.
If you have received a damaged or incorrect product, please contact us within 30 days of receiving the product. After that, unfortunately, the return period expires.
In case it's still not clear, here we have listed some frequently asked questions about our return policy:
1. What is the return period?
You can return a product within 30 days of receiving your order.
2. How long will it take for me to get my money back?
A full refund will be issued to the original payment method after we have received, inspected and confirmed that the products have not been opened. All customers must contact us after returning the package and provide us with Track & Trace information so we can process the refund.
Please note: Most financial institutions take an average of 5 business days to process the refund.
If for any reason you are not satisfied with the order you received, please contact us. At Loveliness, we strive to ensure that our customers are 100% satisfied with the product they purchased from us. If you have any issues with shipping or product and are frustrated, please contact us and our team will help you immediately.
How can I return (part of) my order?
If you decide to return your products to us within the 30-day cooling-off period, please note that we will refund the full order amount to you within 2 working days, once we receive the product. Unfortunately we cannot refund the costs of the return shipment.
Please follow the steps below to return your product:
Download the return form here and fill it in as completely as possible
Send us an email at in which you indicate that you want to return your order or part of your order
Wait for a response from our customer service whether we can accept the return. They will also provide you with the return address (Please note this is not the address on our website)
In case we can accept your return do the following. Pack the product to be returned neatly and securely, preferably in the original packaging
Send the parcel to the return address you received from our customer service department
Send our customer service the Track & Trace code
When your package has arrived and has been checked, we will refund the order amount of the returned products through the payment method used to pay for them
Products that meet one or more of the following points can unfortunately not be returned:
a. For sealed products. When the seal is broken, these products can not be returned.
b. that have been created by the entrepreneur in accordance with the specifications of the consumer (customization);
c. that are clearly personal in nature;
d. that cannot be returned due to their nature;
Cancellation of placed orders
Our orders are immediately stopped in the processing process, cancellation is therefore unfortunately not possible.
Damaged products on arrival
How annoying! Unfortunately it can happen that your product is damaged during transport. If you have received a damaged or incorrect product, please contact us within 30 days after receipt of the product. After that the return period unfortunately expires.
For the quickest solution, please send us an email with a photo showing the damaged part of the item. The most optimal photos are on a flat surface where the label and defect can be clearly seen. We will use this information to help you with your order and to prevent errors in the future.
For defects, we always provide a new package free of charge the first time and unfortunately cannot issue a refund. Does it arrive defective the second time? Then we will refund your full purchase price.
For questions regarding damaged product upon arrival please contact us at info@lovelinesstechnology.com.
Product faults or defects after use
How annoying! Unfortunately it can happen that after some time a production error occurs. It must really be a defect. In other words, the part is broken and it no longer meets the standard prescribed by the manufacturer. Wear parts are excluded from production errors or defects.
For questions about production errors or defects after use, please contact us at info@lovelinesstechnology.com
Delivery of incorrect products
We do our utmost to process all orders correctly. Unfortunately it can happen that sometimes orders slip through and we deliver you the wrong product. Of course we will solve this and send you the correct order free of charge.
For questions about the delivery of wrong products, please contact us at info@lovelinesstechnology.com.
4. Do I have to pay for my return shipment?
Yes, all customers are responsible for the cost of their return shipment. We recommend that you send your return with a Track & Trace as we cannot accept responsibility for lost returns.
5. Can I return my product without contacting you?
No must contact us before sending a return, as the return address may be different from the address your order originally came from.
6. How can I contact you?
You can contact us via email. The Loveliness team works seven days a week. We always guarantee a response within 24 hours and are happy to help you!
7. My order is damaged, what should I do?
For the quickest solution, please attach a photo showing the poor quality or damaged part of the item. The most optimal photos are on a flat surface where the label and defect can be clearly seen. We will use this information to help you with your order and to prevent errors in the future.
If you have received a damaged or incorrect product, please contact us within 30 days of receiving the product. After that, unfortunately, the return period expires.